Frequently Asked Questions
Here are some answers to popular questions about our brand and products.
Shipping & Delivery
How long will it take to get my package?
We know you’re excited to receive your new look! Every order is processed and shipped directly from our Los Angeles, California warehouse. You can expect your package to arrive within 5-7 business days via Priority Mail. Once your order is on its way, we’ll send you a tracking number so you can follow it every step of the way.
How much does it cost?
Shipping is completely on us! We are proud to offer Free Shipping on all orders across the United States. No hidden fees, no surprises—just the styles you love delivered straight to your door from our LA warehouse.
Do you ship internationally?
Currently, BLLZS ships exclusively within the United States. By focusing on domestic shipping, we can guarantee our 5-7 day Priority delivery from our Los Angeles warehouse and ensure a seamless, high-quality experience for all our customers. We are looking forward to expanding to more countries in the future!
What shipping methods are available?
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How do I place an order?
Shopping at BLLZS is easy and secure! Just follow these simple steps:
- Browse & Select: Find the styles you love, select your size (check our size guide for the perfect fit!), and click Add to Cart.
- Review Your Cart: Click the shopping bag icon at the top right to review your items.
- Checkout: Hit the "Checkout" button, enter your shipping information, and choose your preferred payment method.
- Confirmation: Once your order is placed, you’ll receive a confirmation email. We’ll get to work immediately to ship your package from our Los Angeles warehouse!
Returns & Refunds
Do you offer refunds?
Absolutely! Your satisfaction is our top priority. If you’re not 100% in love with your purchase, we offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with all tags attached. To make it completely stress-free, we provide Free UPS Return Labels for all orders within the continental US. Once we receive your return, your refund will be processed back to your original payment method within 5-7 business days.
How much can I get refunded?
You will receive a full refund for the purchase price of all eligible items returned in their original condition (unworn, unwashed, and with tags). Since we offer Free Returns, there are no restocking fees or deductions for your return shipping label—what you paid for the product is exactly what you get back! Please note that any original shipping fees paid at checkout (if applicable) are non-refundable.
How can I cancel or change my order?
We work fast! To ensure your items arrive within our 5-7 day delivery window, our team in Los Angeles starts processing orders almost immediately. If you need to change or cancel your order, please contact us as soon as possible.
If your order has already been processed or shipped, we won’t be able to make changes. However, don’t worry—you can always take advantage of our 30-day free return policy once your package arrives. Simply reach out to our support team, and we’ll help you out!
Who should I to contact if I have any queries?
We’re always here to help! If you have any questions about your order, our products, or just want to say hello, please reach out to our dedicated support team at support@bllzs.com. We aim to respond to all inquiries within 24-48 hours (Monday-Friday). You can also fill out the contact form on our "Contact Us" page, and we’ll get back to you as soon as possible.
Payments & Safety
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

